Voya’s Hurtsellers Speaks On Pandemic’s Impact On Data, Analytics
Ignites reports Voya Investment Management CEO Christine Hurtsellers said the pandemic had “quite a bit” of an impact on data and analytics. Hurtsellers said that while it took Voya “a number of years ... to actually make sure we have really quick mobile tools using multiple sources of data,” the company currently has “a lot of bifurcated data that you actually need to bring together into one thoughtful resource for our sales team.” Hurtsellers says the ability to do so has increased productivity and allows Voya’s employees to “spend a lot more time actually engaging with clients as opposed to getting ready for meetings.”